General
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How can I import a picture so I can color it?
The Import feature allows users to take or import a picture to pixelate and color! The colors that are chosen for the image are referent to ...
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Where do I find my Player ID?
Tap on the gear icon on the left corner of the main screen to open the Settings. You will be able to see a long code composed of letters and...
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How can I get new pictures?
New pictures are released on a daily basis! If you wish to unlock the VIP images, you must choose a subscription. Subscribers have access to...
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Can I restore images from another device?
Currently, it is not possible to transfer your artworks from one device to another. But we are already working on this feature so you can se...
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I reinstalled the app and lost my images.
Unfortunately, once the app is deleted from your device, all your artworks are lost and become unrestorable. We are working on a f...
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My game is very slow
We are constantly monitoring Color By Number's performance to grant your relaxation as you create your artworks. However, there are specific...
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My game keeps closing by itself
When you game closes and you are sent back to your device's home screen for no apparent reason, we call it a crash. There are several differ...
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My artworks disappeared
If your artwork is not properly saved and the app/connection is interrupted for some reason, the image may be lost. We kindly ask you to clo...