Items bought through downloadable games (in-app purchases) are generally non-refundable. However, there are special cases where refund is granted and it is done by Apple's or Google's support teams that handle the transaction process.

Apple is responsible for managing your billing information in iOS devices. To request a refund from Apple, check this article: https://support.apple.com/en-us/HT204084

Important: You can easily manage the ability to make in-app purchases, adjust password protection settings, or disable in-app purchases entirely through your mobile device’s general settings. The instructions you need can be found here:  http://support.apple.com/kb/ht6088

Google is responsible for your billing information in Android devices. To request a refund from Google, check this page: https://support.google.com/googleplay/answer/2479637?hl=en

Important: You can easily manage the ability to make in-app purchases, adjust password protection settings, or disable in-app purchases entirely through your mobile device’s general settings. The instructions can be found here: https://support.google.com/googleplay/answer/1626831?hl=en.

To request a refund, please:

1. Go to Apple's reports page
2. Log in with your Apple ID username (usually your email address) and password
3. Select the Apps tab
4. Find the purchase you want refunded
5. Select Report a Problem right next to Purchase
6. Select the reason why you are requesting the refund
7. Fill in the description box with the explanation
8. Click Submit