The payment process for all in-app purchases (IAPs) are directly mediated by Apple. This includes what payment methods are accepted for each kind of purchase.

If you're having an issue with completing an in-app purchase, as a first step, please follow the instructions below:

  1. Check that you have a WiFi or mobile data connection which is active and working.
  2. Force stop the game, then reopen it and try to make the purchase again.
  3. Check if the payment went through by verifying your purchase history inside the app store. If your payment didn’t go through properly, you won’t receive the in-app purchase you tried to buy.
  4. Restart your device. Sometimes restarting the device can help fix in-app purchase issues.
  5. Make sure that the date and time settings on your device are correct.
  6. Double check that the payment method associated with your device's store is up to date, and not expired (in the case of a credit/debit card).
  7. If you are attempting to purchase a subscription, please make sure you have a credit card associated with your app store account.

If these initial steps don't resolve your problem, please continue reading below.

Common Issues

We have listed below a few of the most common issues when attempting to make in-app purchases in the app store:

1) You have an unpaid balance in the App Store or iTunes Store. In this case, you might see one of the messages below when attempting to make a purchase:

"There is a billing problem with a previous purchase. Please edit your billing info to correct the problem."
"There is a billing problem with a previous purchase. Click Purchase History to view and correct the problem. If you cancel you will not be able to buy until this billing issue has been resolved."

- To resolve this problem, please update your billing information, and/or contact Apple Support.

2) Your financial institution declined one of your charges or there's an issue with your payment method.

- If your order is unpaid, you won’t be able to make other purchases or update apps, including free ones, until you update your billing information to pay any unpaid bills. You can read more about how to deal with payments being declined on iOS here.

3) A child or minor has access to your device and made an unauthorized purchase.

- You can set up parental controls and restrict children or minors from making in-app purchases. If the child or minor has their own device, you can also set up Family Sharing to control what they buy on their device. For more information on this please follow the link here.

4) You previously contacted your financial institution to dispute a charge from the App Store or iTunes Store.

- If you have recently disputed a charge, you’ll need to contact your financial institution again to authorise the new charge, as well as future purchases from the App Store or iTunes Store.

If you still need help, or if your case isn't included in any of the common issues above, you may need to contact Apple Support directly.