I can't complete a mission

Missions are intended to be challenging and players need to use all the tools at their disposal to clear them. That said, we know that it's ...

My event leaderboard score is different from my milestone score

Each live ops event will have a leaderboard associated to it. Once you accumulate a certain number of points (which depends on each event) t...

I accidentally purchased something using in-game currency

If you're referring to purchases you've made in-game using Diamonds, Coins or Battle Tokens, this is the correct article. If you're referrin...

I'm unable to make purchases with in-game currency

If you're referring to purchases you've made in-game using Diamonds, Coins or Battle Tokens, this is the correct article. If you're referrin...

I did not receive an item purchased with in-game currency

If you're referring to purchases you've made in-game using Diamonds, Coins or Battle Tokens, this is the correct article. If you're ref...

I have purchased an upgrade but the countdown is stuck

If you purchased an upgrade and the countdown timer is stuck, the most common reason is a change in your device's Date/Time settings after t...

My items or currencies are missing

If you are missing any of your currencies (Battle Tokens, Coins or Diamonds), please submit a ticket to our support team under the following...

My PvP points decreased

If for any reason your game disconnects while in a round of PvP, a penalty will be applied to the account. This mechanic is in place to prev...

How does matchmaking work

Each player in Sniper 3D has a number attached to their account, called Elo rating. This rating varies according to your PvP match results. ...

I didn't receive my PvP weekly event reward

If you're referring to squad war rewards, the event that happens twice a week in which you fight opposing squads, you can tap here for more ...

I didn't receive my World Ops weekly event reward

If you're referring to squad war rewards, the event that happens twice a week in which you fight opposing squads, you can tap here for more ...

My weapon seems weaker than it should be

There are a lot of factors to consider when evaluating your weapon's performance in battle. To this end, we have compiled a short list below...

I have completed all cities

Congratulations on completing all of the cities in Sniper 3D! It's been a long journey — starting from the mean streets of Tonka Bay — now y...

My opponents find me too fast

In every match, respawn points are selected from a list of pre-defined locations. If you find yourself having trouble finding other opponent...

Opponents are shooting after they have been killed

Generally, opponents shooting after they been killed is caused by lag. Lag is a delay in communication between the player's action, the serv...

I watched a video ad but did not receive the rewards

The delivery of a video ad reward can be affected by an unstable internet connection. When there's something wrong with a connection to the ...

The button is available but I cannot watch the video

Tapping the button to watch a video ad and not getting a response from the game usually indicates an unstable internet connection. This is b...

The video ads button disappeared

Free gems are awesome! Our team knows that and we try and provide a healthy balance of free diamonds throughout our different game modes. On...

I want to share my suggestions and/or feedback

Our team is always open to our community's feedback, as we know that this is key to making a great game. Whether you want to share suggestio...

How do I claim my double diamonds back

When playing the Shooting Range Challenge or the Arena Challenge, all players are eligible to receive back double the diamonds spent on cont...

How do I get more currencies

Different types of currency give you more chances to improve your weapons and your sniper's gear. The three different types of currency avai...

My Zombie Nightmare win streak tier is stuck

During the Zombie Nightmare event, you can increase your win streak tier by winning consecutive games. If you win a match and your win strea...

My Zombie Nightmare/World Ops energy disappeared

Zombie Nightmare uses the same type of energy as World Ops.This means that if you use energy playing world ops, you will have less energy to...

When does the Zombie Nightmare event start/end?

The Zombie Nightmare runs from October 29th to November 5th. To check active events please tap on the EVENTS button on your home screen. Eve...

How do I get event gear?

Event gear and weapons such as the NEVERMORE gun, and the CROW gear set can be gained by participating in one of our many rotating live even...

Shards and Tickets

Shards and Tickets were introduced for Tier 26, Tier 27 and Tier 28 weapons. Shards are used to unlock particular weapons. Tickets are used ...