Hi, how can we help you?
How to contact us
Contact Us
I didn't save my account, can I restore my progress?
Account Saving & Retrieval
How can I save my progress?
How can I restore my progress?
How do Clan Packages work?
Clans
Safari - Zooba VIP Program
Zooba VIP Program
Dots Eco - Hydromacer Shelly Event
How to fix negative currency balance and how does it happen?
I can't recover my progress via Facebook or Google Play !
More
How can I get a Legendary Weapon?
How does the matchmaking work?
What are the in-battle consumables for?
How can I progress in my Leagues?
All about clans and how do they work
How does the Piggy Bank work?
How to turn off the music and sound effects?
How do I change the game language?
Where can I find my player ID?
How does credit card purchases work?
I need a refund!
I was charged for a purchase, but I didn't receive it!
How does Premium Pass work?
Is Premium Pass a subscription?
What are the Premium Pass perks?
How do the weapon upgrades work?
How can I collect and distribute Skill Points?
How do the Primal Instincts work?
Caly, the Meditative Climber
Betsy, the Ingenious Builder
Bruce, the unstoppable warrior!
What are items' rarities and how do they work?
Why can't I equip an item?
What happens if I receive the same items?
I didn't receive my purchase made with coins/gems
I accidentally purchased something with coins/gems. Can I get my currencies back?
How does Crate Speed Up in clans work?
Do I lose my Clan Tickets when I change clans?
How does the Season Reset work?
How does Battle Pass work?
How to earn points for Battle Pass?
How does the Solo Game Mode work?
How do the Duo and Trio game modes work?
How does the Squad game mode work?
New Events!!
What do I need to play in the new events?
How to play the new events
What are Leagues, Mastery and Leaderboard?
How does Prestige/GrandMaster work?
What is the probability of getting a character in my crate?
How many times do the toolboxes run?
My game keeps closing by itself!
My character is not shooting!
Characters randomly disappear during battles!
I want to report an offensive username or clan name
A player is using offensive language in chat
Where can I find the game’s Chat and Username rules?
Privacy Policy
Terms of Service
Safety Center
How can I reach the Milestones and unlock new on Community Tab?
Find our Official Community links! (Facebook, Twitter, Discord and others)
I watched the video but did not receive the rewards
I don't have videos available
What is the Path of Paws?
How do I play Path of Paws?
What rewards do I get when playing the Path of Paws?
