Oh, we're glad that you want to talk to us! :)

We try to answer and help our Zoobsters by making most of the game information updated and available in our FAQ articles. Our database is written by our specialists and it covers the most commonly asked questions and issues. We kindly ask you to take a look at the Help Center and search for the keywords or categories related to your question before contacting our Support.

I did that but I still need help!

We try to answer and help our gamers by making most of the game information updated and available in our FAQ articles. Our database is written by our specialists and it covers the most commonly asked questions and issues. We kindly ask you to take a look at the Help Center and search for the keywords or categories related to your question before contacting our Support.

In-Game Support

It's really easy to find us in-game!

If you're in your internet browser now, you'll have to open your game first. Then, tap on the Settings, it's the gear icon on the upper right corner of the main screen. After this, tap on the Support button. You'll then find the same articles you did on your website version.

Now, just tap on the contact Chat icon (Android version) or Contact Us button (iOS version) and you'll talk to Zooey, our awesome Zookeeper! She'll let you know the next steps. ;)

Remember that you can use this channel to report any account help, reports, billing situations or even improvement opportunities. We want to hear you! :)

Is your game closing on its own?

If you are unable to open the game and access the in-game support, please check the article "My game keeps closing by itself" in our Web Version FAQ for troubleshooting assistance.

If this doesn't seem to work, you can reach us out using this Contact Form.*

* Keep in mind that the Contact Form must be used for the following cases only:
- If you are unable to open the game;
- GDPR (General Data Protection Regulation);
- COPPA (Children's Online Privacy Protection Act).

The other cases, you can always use the in-game support! :)