How does credit card purchases work?
The purchases you make are mediated by the app stores, and we unfortunately do not have any access to your billing information! Only Apple o...
I need a refund!
Items bought through downloadable games (in-app purchases) are generally non-refundable. However, there are special cases where refund is gr...
I was charged for a purchase, but I didn't receive it!
An unstable internet connection, or the lack of it, can cause a delay in the purchase delivery!If you have recently made a purchase but you ...
How can I cancel my Premium Pass automatic renewal?
Your Premium Pass is directly linked to the account you use in Apple’s App Store or Google’s Play Store and not to the game itself.&nbs...
I'm not receiving my Premium Pass perks!
Let us help you, Zoobster!On the main screen of the game, tap on the gear on the top right corner. With the Settings screen open, tap on "Re...
I'm unable to make credit card purchases!
In-app purchases (IAPs) are mediated by Google or Apple, depending on the device you use. Generally, all IAPs can only be completed with a...
How can I check my receipts?
Every time you make a purchase that charges your credit card, iTunes or Google Play sends you all your purchases receipts directly to the e-...
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