Billing
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I accidentally purchased an item with real money
Items bought through In-App Purchases (purchased with real money) are generally non-refundable. However, there are special cases where a ref...
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How can I check my receipts?
Every time you make a purchase that applies a charge to your credit card, a receipt is sent directly to the email address you have registere...
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Why do I have a negative balance?
If you request a refund for a specific pack you have purchased, the app store will refund the charges and the currencies acquired will be re...
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I've purchased an item but haven't received it
An unstable internet connection, or the lack of it, can cause a delay in the purchase delivery. Sometimes purchases may take up to 24h to be...