My game is closing by itself/crashing

When your game closes by itself, we call it a “crash”. Crashes can be related to the game itself or to the device you’re using. Here are the...

The video button disappeared.

When the video button is not available in the game, it could mean: that the third-party video providers have run out of videos to play on y...

Chat is not working!

The chat may become unavailable when there is an instability in our server, or due to connectivity issues. Please try the following steps a...

My ammo disappeared.

Sometimes you can experience a delay in receiving an item you purchased from the game store. This may happen due to the time it takes for y...

My game keeps closing by itself!

When your game closes and you are sent back to your device's home screen for no apparent reason, we call it a crash. There are several diff...

My username or clan name was changed. What happened?

If your username or clan name has a new name that ends with "_D2", it was changed by Player Support. We reserve the right to change players...

I'm not getting any rewards for watching video ads.

Diamonds sent from the videos can be affected by an unstable internet connection. When connection issues happen, the game may respond imme...

I'm opening crates that seem to be empty!

An unstable internet connection, server instabilities, or even high latency can make it harder to open a crate. Sometimes, when you try to ...

I received a power-up, but can’t equip it

To be able to equip a power-up, you must possess at least one tank from the power-up's tier. The required tier is written in yellow under...

My customization disappeared!

When you purchase a Pattern or Decal from the Custom Shop, you will notice that each item has a different duration. Once you equip a Patt...

Why didn't I receive a crate after the battle?

It is necessary to have an empty crate slot before you enter the battle in order to receive a crate after battle. If you do not have any em...

I can't connect to a battle

Troubleshooting Connectivity Problems This article will run you through the most common causes and fixes for connection problems. 1) Connec...

I can't update the game

iOS This is an issue related to Apple's App Store distribution of the update. It may take longer for some to automatically receive the upda...

I didn’t get to play the battle, but lost my fuel!

The fuels are discounted when the game recognizes you are entering the battle, so it is normal to lose your fuel even when your device cann...

My tank seems to be weaker than it should be!

Sometimes it may seem like your tank is not harming your opponents or that it is taking too much damage in the battlefield, even after you ...

Why is my tank jumping?

Tanks jumping from place to place usually means there is a high latency during the battle often caused by an unreliable or congested intern...

Why do tanks randomly disappear and reappear?

Other players' tanks may disappear and reappear during the battle due to their device's delayed or unstable communication with our servers....

Power-ups are not working as expected!

To be able to use a power-up you own, you must equip them before entering the battle. To do so, just open the Battle menu and you will be a...

Why isn't my tank firing?

Shots may not be firing or not be registered due to delayed communication with our server. Usually, this is caused by an unstable or slow i...

How to fix a negative coin/diamond balance and what caused this?

If you request a refund for a specific pack you have purchased, the app store will return you the money and the currencies acquired will be...

I'm up against way stronger opponents!

Currently, matches are made according to players' ranks and there is a certain margin of difference allowed between players to keep the gam...

Opponents seem to be paused in place and my actions in battlefield do not take effect

Typically, this behavior is caused by lag. Lag is the delay that happens since the player sends the “action” (shoot, run, buy) to when he/s...

Items or currencies are missing

If you have any issue regarding your currencies missing, please, be aware of the exact action you performed right after you've noticed the ...